Shipping Information

Last updated: 30 June 2026

UK Delivery

Delivery times vary by product type. Because EKN Marketplace sources products from multiple suppliers — including international fulfilment partners — some items ship from overseas. Delivery estimates are shown on each product page and in your order confirmation email.

Once payment is confirmed, your order is submitted to our fulfilment partner within 1–2 business days. You will receive a despatch confirmation email with tracking information where available. International suppliers may take additional time to process and ship your order.

Print-on-Demand Products

Items made to order (clothing, mugs, posters, and similar) require 2–5 business days for production before despatch. These items are clearly labelled "Made to Order" on the product page. Total delivery time is production time plus standard shipping time (7–14 days total).

Partner / Affiliate Products

Some products on EKN Marketplace are labelled "View Deal" or "Partner Deal". Clicking these links takes you to a third-party retailer (such as Amazon) where you purchase directly from them. Delivery for these orders is handled entirely by the retailer under their own shipping policy and timescales. EKN Marketplace is not the seller and has no involvement in the fulfilment.

International Shipping

We currently ship to the United Kingdom, Republic of Ireland, and selected EU countries. International delivery times and costs are calculated at checkout based on your destination and order weight.

International customers are responsible for any customs duties, import taxes, or charges that may apply in their country. EKN Marketplace is not responsible for delays caused by customs processing.

Tracking Your Order

Once your order has been despatched, you will receive an email with tracking details (where available). You can also track your order by logging into your account and visiting My Orders.

Missed Deliveries

If you are not home when delivery is attempted, the courier will typically leave a card or attempt redelivery. Please check your tracking information for next steps. If a parcel is returned to us as undeliverable, we will contact you to arrange redelivery (a redelivery charge may apply).

Lost or Damaged Parcels

If your order arrives damaged or does not arrive within 35 days of your despatch confirmation, please contact us at support@eknconsultant.co.uk with your order number and we will investigate and resolve the issue promptly.

Contact Us

For shipping enquiries, email support@eknconsultant.co.uk or call +44 (0) 7886 727903 (Monday–Friday, 9am–5pm GMT).